At the Office of the Washington State Auditor, one of our primary functions is to evaluate the finances of governments across the state. But did you know that what we do goes beyond the bottom line, and into the very heart of what makes a government function well and connect to its residents? This emotional connection is what is at the heart of our newest video, “For the Love of Kenmore.” It’s about helping local governments in Washington find, as Kenmore City Manager Rob Karlinsey puts it, “value beyond the purely financial.”
In 2015, the City of Kenmore invited Peter Kageyama, a community development consultant and author of “For the Love of Cities,” to speak. The goal was to develop what Peter calls the “emotional capital” for both the people of Kenmore and the public servants who work to make Kenmore a great place to call home. The City invited engaged residents to hear Peter speak, and a new private-public collaboration was born, with amazing results.
Fast-forward to 2016, when the Government Performance Consortium (GPC) (a collaboration between the State Auditor’s Office, University of Washington-Tacoma and the Municipal Research and Services Center) invited Kageyama to come to speak at several cities across the state. You can watch that video summary here. After that event, many governments reached out to GPC asking how they, too, could learn more about creating this type of emotional investment in their government — to engage residents and increase trust in their government, and thereby to work better together.
This video shows one response to that demand — that along with good financial management practices, sound budgeting guidance and performance improvements, local governments can find a path toward creating meaningful (and, dare we say, loving ) relationships with the people they serve. For more information about this, and other assistance for local governments, please visit our Performance Center page.