How Benton-Franklin Health District used Lean to make its immunization process work better

Kennewick, Washington: The Benton-Franklin Health District building is a clean, modern facility, shining brightly from its location tucked behind a shopping center and other businesses. The waiting room is spacious, and the interior brims with helpful pamphlets about preventing common diseases, staying healthy and knowing when to visit your doctor. The facility is designed to put clients at ease as they wait for their appointments. Health District employees care about their clients and have designed their space around their clients’ comfort.

But what about the Health District’s internal processes? Employees, championed by District Administrator Jason Zaccaria, knew their day-to-day work could reflect the peaceful, client-centered flow of their external building. That’s why they contacted the Performance Center at the Office of the Washington State Auditor. Continue reading

When it comes to cybersecurity experts, our Office boasts some of the best

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Photo courtesy of the Washington Army National Guard

In early July, our Senior IT Security Specialist Sunia (Lulu) Laulile (pictured)participated in the International Collegiate Cyber Defense Invitational at Highline College in Des Moines, Washington. In this exercise, Lulu’s team attacked the systems the students were defending. You can read more about this event on the Washington Army National Guard’s blog.

Our Office has a whole team of highly capable and talented cybersecurity experts like Lulu whose job it is to ensure sensitive public data held by other Washington state governments is secure. We issue reports aimed at helping governments improve their security posture in an era of ever-increasing cyber threat. Read our most recent cybersecurity report on our website.

The Complaint Resolution Unit within the Aging and Long-term Support Administration receives a State Auditor’s Office Stewardship Award

State Auditor Pat McCarthy attended a reception at the Department of Social and Health Services (DSHS) Aging and Long-term Support Administration’s (ALTSA) Complaint Resolution Unit (CRU) on Friday, July 6 to award them a State Auditor’s Office Stewardship award. Our Office is pleased to recognize the Department for its dedication to making government work better. The Department’s Complaint Resolution Unit (CRU) and field operations within the Aging and Long-Term Support Administration made significant improvements to resolve a long-standing audit finding and improve services to its clients. Continue reading

How is federal money spent in Washington? Explore the 2017 SWSA summary plus data visualization

In 2017, Washington state spent more than $17.5 billion in federal money. Each year, the State of Washington Single Audit (SWSA) examines whether state agencies complied with federal requirements for those funds. As a whole, the state does meet those requirements. Today, we published our summary of the longer, more comprehensive report, together with an interactive data visualization available on our website. Please check it out, and let us know what you think in the comments.2018-07-03_SWSA_tableau_capture